Effective Date: 27-07-2025
Website: https://chargeandstay.co.uk
Company: OmniEx LTD (Company No. 16194018)
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Email: privacy@chargeandstay.co.uk
We value your privacy. When you use our platform, we may collect:
Personal details (e.g., name, email, phone)
Booking and accommodation information
IP address and browsing behavior
Location data (where permitted)
We use this data to manage bookings, support our users, improve our service, and meet legal obligations. Data is retained securely and never sold.
You can request access, correction, or deletion of your data by emailing privacy@chargeandstay.co.uk.
We comply with UK GDPR.
We use cookies to:
Remember login sessions
Improve website performance
Analyse visitor traffic (e.g., via Google Analytics)
Personalise user experience
You can manage your cookie preferences in your browser. Disabling cookies may affect site functionality.
By accessing ChargeNStay, you agree to the following:
All listings are subject to availability and approval.
You must provide accurate information.
Bookings are binding once confirmed by the host.
Payments are processed securely by our third-party providers.
We reserve the right to suspend or terminate any account for misuse or policy breaches.
ChargeNStay is a platform only; we do not own or operate the properties listed.
Full refund if cancelled at least 7 days before arrival.
50% refund if cancelled 3–6 days before arrival.
No refund if cancelled less than 3 days before arrival.
Hosts must honor confirmed bookings or may face suspension and compensation fees.
Refunds will be processed within 7–10 business days to the original payment method.
Respect the host’s property, rules, and check-in/out times.
Leave the accommodation clean and undamaged.
Not engage in illegal or disruptive activities.
Provide accurate listing details.
Ensure the property is clean, safe, and accessible.
Report issues or complaints promptly.
Zero tolerance for discrimination, abuse, or unsafe behavior.
You agree not to:
Use our service for any fraudulent, illegal, or abusive activity.
Post false, misleading, or inappropriate content.
Attempt to access or damage any part of the platform’s infrastructure.
Violations may result in permanent suspension and legal action.
We are fully compliant with the UK General Data Protection Regulation (UK GDPR). Key principles we uphold:
Lawfulness, fairness, and transparency
Purpose limitation – we collect data only for specific, legitimate reasons
Data minimisation – only what’s necessary
Accuracy – kept up to date
Storage limitation – we only keep data as long as needed
Integrity and confidentiality – strong security measures are in place
You have the right to access, correct, delete, or restrict processing of your data.
For data inquiries, contact: privacy@chargeandstay.co.uk
We may update this combined policy page from time to time. Any updates will be posted here with the latest effective date.