Welcome to the ChargeNStay Host Information Centre — your central hub for everything you need to know as a valued eco-conscious host. Whether you’re listing your property for the first time or managing multiple sites, the information below outlines your responsibilities, available services, and essential policies to help ensure a smooth, sustainable, and guest-friendly experience.
Each section includes a downloadable link to the relevant document or service guide:
Understand the full terms for listing your property on ChargeNStay, including expectations and service standards.
🔗 Host Listing Terms (Download)
Learn how payouts work, including timelines, Stripe protections, and our transaction policies.
🔗 Host Payment Terms (Download)
A breakdown of estimated costs for installations and setup services including EV charging, inspections, and keybox fittings.
🔗 Host Pricing Structure (Download)
To protect all parties, hosts must not contact guests directly once a booking is made through ChargeNStay.
🔗 No Direct Contact Policy (Download)
We provide remote-accessible alarm systems with guest temp codes. Explore installation options.
🔗 Alarm Installation Info (Download)
We offer secure keyholding and lockbox solutions to simplify guest access and emergencies.
🔗 Keyholding/LockBox Services (Download)
Details on professional EV and eBike charge point setups we offer to future-proof your listing.
🔗 EV/E-Bike Installation Guide (Download)
Guidelines on mandatory documentation such as Electrical Safety, Gas Safety, and Insurance.
🔗 Host Certifications Info (Download)
View our cancellation policy and the process for refunding guests if a stay cannot proceed.
🔗 Cancellation Policy (Download)
How we protect host data and what responsibilities you have under UK data protection laws.
🔗 GDPR & Confidentiality Guide (Download)
Need to report an issue or concern? Submit your host complaint form here.
🔗 Submit a Host Complaint (Form)