Welcome to the ChargeNStay Help Centre 👋
We’re here to make your experience smooth, whether you’re booking an EV-friendly stay or hosting one.
Search for your destination.
Use filters like "EV Charger Type" or "eBike Friendly".
Choose your accommodation and click Book Now.
Enter your details and payment info.
You’ll receive a confirmation email with all the details.
| Charger Type | Description |
|---|---|
| 3-pin plug | Slow charging (overnight) via standard UK socket. |
| Type 2 | Fast charger – most common across UK & Europe. |
| CCS | Rapid charging – ideal for modern EVs. |
| Tesla Wall Connector | Fast Tesla-specific charger (also works with adapter). |
| CHAdeMO | Rapid charging – mainly Nissan Leaf, Mitsubishi. |
| Caravan Hook-Up (16A) | Slow charging used at campsites or van pitches. |
| eBike Charging Point | Secure plug points for electric bicycles. |
Go to My Bookings in your account dashboard.
Click View Booking.
Select Cancel or Request Change.
📌 Refund Policy:
Full refund if cancelled 7+ days before check-in
50% refund 3–6 days before check-in
No refund within 72 hours of check-in
Navigate to the listing page.
Click “Message Host”.
Send your question – they’ll usually reply within 24 hours.
Sign up as a Host from the Get Started page.
Fill out your property details, add photos, and describe any EV amenities.
Submit for review.
Once approved, your listing will go live.
You can update your listing anytime via your Host Dashboard.
Accept or decline bookings from your dashboard.
Set custom availability and blackout dates.
Enable instant booking or manual approval.
Message guests directly.
Payments are processed via Stripe.
Payouts are typically sent 48 hours after guest check-in.
You can track all transactions from the Payouts section in your dashboard.
We’re here for you.
📧 Email Support: support@chargeandstay.co.uk
🕒 Support Hours: Monday to Friday, 9am – 6pm (UK time)